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In NG9-1-1, an organization that is connected directly or indirectly to the ESInet. Public safety agencies are examples of Agency. An entity such as a company that provides a service in the ESInet can be an Agency. Agencies have identifiers and credentials that allow them access to services and data.

Relevant NENA Documents

NENA-STA-010, Detailed Functional and Interface Standards for the NENA i3 Solution