Agent

From NENA Knowledge Base

In NG9‑1‑1, an Agent is an authorized person - employee, contractor or volunteer, who has one or more roles, in an Agency. An Agent can also be an automaton in some circumstances (e.g., an IMR answering a call).

Relevant NENA Documents


NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1