Communications Assistant

From NENA Knowledge Base

Communications Assistant is a general term for person who voices text and types speech (IP Relay or TRS) or who interprets ASL conversation between callers (VRS). "Communications Assistant” supersedes the term “TDD operator”. A communications assistant is an employee of the TRS (Telecommunications Relay Service) provider who transliterates conversation from text to voice and from voice to text between two end users of TRS.5.

Related Terms:

Qualified Interpreter

An individual who interprets effectively, accurately, and impartially, both receptively and expressively, between American Sign Language and spoken English. [FCC 47 C.F.R. § 64.604 (a)(1)(iv)]

Relevant NENA Documents


APCO/NENA ANS 3.105.1-2015, Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center