Hard of Hearing

Hard of Hearing refers to those who have some hearing, are able to use it for communication purposes, and who are reasonably comfortable doing so. A hard of hearing person, in audiological terms, may have a mild to moderate hearing loss.

Relevant NENA Documents

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• NENA-STA-007, NENA Hearing Standards for Public Safety Telecommunicators
• NENA-REF-003, NENA Text-to-9-1-1 Public Education Plan
• APCO/NENA ANS 3.105.1-2015, Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center