Misrouted Call

Misrouted Call is a Call routed to a PSAP that should not have received it due to a provisioning error (for example in the ECRF, in the PRF, or the LIS) or other misconfigurations.

Relevant NENA Documents

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• NENA-STA-019, NENA NG9-1-1 Call Processing Metrics Standard
• NENA-STA-020, NENA Standard for 9-1-1 Call Processing