Service Provider

From NENA Knowledge Base

Service Provider is an entity providing one or more of the following 9-1-1 roles:

Service Provider Roles:

9-1-1 SSP (9-1-1 System Service Provider)

An entity that provides systems and support necessary to enable 9‑1‑1 calling for one or more Public Safety Answering Points (PSAPs) in a specific geographic area. A 9-1-1 SSP may provide the systems and support for either E9-1-1 or NG9‑1‑1. In the context of E9-1-1, it is typically, but not always, an Incumbent Local Exchange Carrier (ILEC). 

This includes:

  • A method of interconnection for all telecommunications providers including but not limited to the wireline, wireless, and VoIP carriers
  • A method and mechanism for routing a 9‑1‑1 call to the Public Safety Answering Point (PSAP) with no degradation in service regardless of the technology used to originate the call
  • A method to provide accurate location information for an emergency caller to a PSAP and if required, to other emergency response agencies
  • Installation of PSAP call handling equipment and training of PSAP personnel when contracted to do so
  • Coordinating with PSAP authorities and other telecommunications entities for troubleshooting and on issues involving contingency planning, disaster mitigation and recovery

Covered 9-1-1 Service Providers

A common FCC designation for an entity that:

  • Provides 9-1-1, E9-1-1 or NG9-1-1 capabilities such as call routing, automatic location information (ALI) or automatic number identification (ANI)—or the functional equivalent of those capabilities—directly to a public safety answering point (PSAP), statewide default answering point or appropriate local emergency authority as defined in 47 CFR §64.3000(b); or
  • Operates one or more central offices that directly serve a PSAP. A central office directly serves a PSAP if it:
  • Hosts a selective router or ALI/ANI database
  • Provides equivalent NG9-1-1 capabilities, or
  • Is the last service provider facility through which a 9-1-1 trunk or 10-digit administrative line passes before connecting to a PSAP.

CSP (Communications Service Provider)

This term is used generically to refer to any and all providers of telecommunications services that may be used to generate a 9‑1‑1 call, and who would interconnect in any fashion to the 9‑1‑1 network. CSPs include wireline local exchange carriers, Wireless Service Providers, VoIP Service Providers, operators of large PBXs and any other entity providing telecommunications services.

ISP (Internet Service Provider)

A company that provides Internet access to other companies and individuals.

Legacy 9‑1‑1 System Service Provider

A traditional ILEC (Incumbent Local Exchange Carrier) acting as an E9-1-1 System Service Provider.

LSP (Local Service Provider)

A Telecommunications Carrier (TC) under state or local public utility regulations that provides local exchange telecommunications services.

NSP (Network Service Provider)

A business or organization that sells bandwidth or network access by providing direct internet backbone access to internet service providers and usually access to network access points.

OSP (Originating Service Provider)

A communications provider that allows its users or subscribers to originate 9-1-1 voice or nonvoice messages from the public to public safety answering points, including but not limited to wireline, wireless, and voice over internet protocol services.

PSP (Provisioning Service Provider)

The component in an ESInet functional element that implements the provider side of a SPML (Service Provisioning Markup Language) interface used for provisioning.

Third party Emergency Medical Dispatch Service Provider

A private or commercial center, other than a Primary PSAP, that provides Emergency Medical Dispatch services to callers or clients.

TSP (Telecommunications Service Provider)

A business that provides voice or data transmission services. These services are provided over a telecommunications network that transmits any combination of voice, video and/or data between users. A TSP could be, but is not limited to, a Local Exchange Carrier (LEC), a wireless telecommunications provider, a Commercial Mobile Radio Service provider, or a PBX service provider.

TSP (Telematics Service Provider)

Companies which provide telematics (communications and data) services.

VSP (VoIP Service Provider)

A company that offers VoIP telecommunications services that may be used to generate a 9-1-1 call, and interconnects with the 9-1-1 network.

WSP (Wireless Service Provider)

Cellular, satellite or other radio-based telephony or data transport commercial entity.

Relevant NENA Documents


External References