TurboBridge

From NENA Knowledge Base
Jump to navigation Jump to search

TurboBridge is an audio hosting service contracted by NENA to provide audio conferencing capabilities for members participating in NENA Development Group calls.

Accessing the TurboBridge Audio Conference

Dial or connect using one of the options below

Callers may connect to a meeting's audio bridge using several methods:

The Toll-Free Access numbers offered by TurboBridge are not supported by NENA and should not be used.

When prompted, enter the Conference ID, followed by the pound sign (#).

The TurboBridge Live Conference Manager

NENA Development Committee Chairs are provided with unique Conference IDs for conference calls for their committee. A unique private PIN is also provided to access the Live Conference Manager.

The Note Taker or other designated group leader may log into the Live Conference Manager to manage live conference calls, including viewing participant Caller IDs, muting participants, modifying feature settings and controlling conference recording. TurboBridge provides instructions on using the Live Conference Manager.

Accessing the Live Conference Manager

Browse to the TurboBridge Login Page and enter the Conference ID and PIN number.

Correcting Callers' Names

In most cases, TurboBridge remembers names associated with a caller's telephone number. It also uses names provided by Skype.

When a caller's Caller ID is blocked, TurboBridge inserts the name of the person last entered for a blocked number. This is often incorrect. Numbers shown as blocked always need to be checked and the person's name needs to be corrected.

When entering the actual name of a blocked caller, it is recommended that after the name, add this text: Check This Name Then, the next block caller will include the reminder.